Select the Show password check box, and then write down the value that's displayed in the Password box. In the User name field, enter the usernamecompanydomain.extension. In the User properties, follow these steps: In the Name field, enter B.Simon. This setting can also be globally configured in the /login interface on the Rep Console > Rep Console Settings page under Manage Rep Console Settings. Select New user at the top of the screen. This setting can be found by navigating to File > Settings > Support Sessions > Automatic Behavior. You may also configure settings in the representative console so that the user at the remote device is automatically prompted if their secure desktop is enabled. A prompt to elevate will also appear if the representative attempts to perform an action which requires administrative rights in an non elevated session. Then once connected to the jump box you would use RDP (only) to enter their network. l rdp to - start a remote desktop protocol session with a remote windows system. My system is windows server2008 enterprise without hyper-v, run as a guest OS on top of HYPER-V, I send ctrl+alt+del get to login screen, after I login as administrator, I get black screen except the mouse point on the screen, I can login as other account get normal screen, only administrators account has this problem. To elevate the customer client to have administrative privileges, click the Elevate button at the top of the session window.Ī prompt for administrative credentials appears. bomgar’s jump technology enables privileged representatives to connect to an unattended remote computer to start a session without end-user assistance. Once you have elevated a session, you can log out of the existing user and back in with an administrative account, or use Run as administrator to run commands or programs within the admin user context. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator. This article will assist you with deploying the Bomgar Jump Client via the Dell KACE K1000 appliance. Then have them run the executable again and click Allow/Permit. Have your customer go through the download process again but click Save rather than Run.
#Bomgar jump client grey screen software
Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. If the customer clicked Disallow/Block, have them open the internet security software on their computer and change the entry for bomgar-scc.exe to Allow/Permit.